Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at team@airbike.uk . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at team@airbike.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@airbike.uk.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please return to:
Address:
Air Bike Forks Ltd
Pitt Hall Farm
Ramsdell
Hampshire, Basingstoke
RG26 5RJ
You can always contact us for any return question team@airbike.uk
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@airbike.uk and send your item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Track Order
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
CONTACT INFORMATION
Support: Monday - Friday 9:00am - 5:00pm.
Tel: +44 (0)7495 021 207
Address: Air Bike Forks Ltd
Pitt Hall Farm
Ramsdell
Hampshire, Basingstoke, RG26 5RJ
email: team@airbike.uk
Response Time: We aim to respond to all emails sent during our contact hours within 24 Hours